Refund Policy

Last updated: February 6, 2026

Company: Finlingo, Inc

Contact: support@finlingo.ai

1. Introduction

This Refund Policy explains the refund and cancellation terms for Finlingo, Inc ("we," "our," or "us") services. Please read this policy carefully before making a purchase.

2. Beta Service

Finlingo is currently in beta testing phase. During this period:

  • Access may be provided free of charge or at a discounted rate
  • Service features and functionality may change
  • We appreciate your feedback to help improve the service

3. Refund Eligibility

If you have made a payment for our service, you may be eligible for a refund under the following circumstances:

  • Service Not Provided: If we fail to provide the service you paid for
  • Technical Issues: If you experience persistent technical issues that prevent you from using the service
  • Billing Error: If you were charged incorrectly
  • Duplicate Payment: If you were charged multiple times for the same service

4. Refund Timeframe

Refund requests must be submitted within 30 days of the original purchase date. We will process eligible refunds within 5-10 business days of approval.

Refunds will be issued to the original payment method used for the purchase.

5. Non-Refundable Items

The following are not eligible for refunds:

  • Services used beyond the refund period
  • Third-party fees or charges
  • Services that have been terminated due to violation of our Terms of Service
  • Promotional or discounted services where refund terms were explicitly stated

6. How to Request a Refund

To request a refund, please contact us with the following information:

  • Your account email address
  • Date of purchase
  • Transaction ID or receipt number
  • Reason for refund request

Email us at support@finlingo.ai with the subject line "Refund Request".

7. Cancellation

You may cancel your subscription or service at any time. Cancellation will take effect at the end of your current billing period. You will continue to have access to the service until the end of the paid period.

To cancel, contact us at support@finlingo.ai or use the cancellation option in your account settings (if available).

8. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. We will notify users of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our service after such changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Refund Policy, please contact us:

Finlingo, Inc