Finlingo

Refund Policy

Last updated: 6/8/2025

1. Subscription Refunds

We offer a 14-day money-back guarantee for new subscriptions. If you're not satisfied with our service within the first 14 days of your subscription, you may request a full refund.

2. Refund Eligibility

To be eligible for a refund:

  • The refund request must be made within 14 days of the initial subscription
  • You must not have violated our Terms of Service
  • The subscription must be in good standing

3. How to Request a Refund

To request a refund:

  1. Contact our support team at support@finlingo.ai
  2. Include your account email and subscription details
  3. Provide a brief explanation for your refund request

4. Refund Processing

Refund requests are typically processed within 5-7 business days. The refund will be issued to the original payment method used for the subscription.

5. Non-Refundable Items

The following are not eligible for refunds:

  • Subscriptions after the 14-day trial period
  • One-time purchases of premium content
  • Subscription renewals

6. Special Circumstances

We may consider refunds in special circumstances, such as:

  • Technical issues preventing service access
  • Billing errors
  • Service interruptions

7. Contact Us

If you have any questions about our refund policy, please contact us at support@finlingo.ai